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Q30 - The Best Of The Best: The Customer Service Honor Roll

Machine Design, Penton Publishing, Cleveland, Ohio, USA
November22, 2006 -- Pages 78-82

This article celebrates extraordinary customer service efforts by the personnel of RAF Automation and MicroMo Electronics. Every year a panel of Machine Design judges chooses among multiple nominees to select the most customer-friendly companies. Whether a buyer orders standard off-the-shelf parts or custom goods, they want the same kind of attention to their needs, explains Bradford L. Goldense, CEO of Goldense Group, Inc., and a panel judge. The article notes that when Solon, Ohio-based RAF Automation got a weekend call from a customer, it proved itself to be a "start-to-finish" distributor, working to solve the problem. A customer service representative from MicroMo of Clearwater, Florida, was able to help a customer maintain its project schedule by scouring MicroMo's inventory of off-the-shelf gearmotors after determining that the custom part the customer needed would take several weeks to manufacture and deliver. The article lists the top 16 companies nominated for the award and discusses the traits that distinguish these companies from their competition.

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