Cultural values and work practices affect design review
priorities!
When Frederick Winslow Taylor created the assembly line methodology
in the 1920s, its purpose was to break work into small tasks
that could be performed rapidly in a sequential manner. It
placed emphasis on strong individual performance on specified
tasks. The method was consistent with the emphasis of the
individual in western cultures. Eastern cultures, on the other
hand, place more emphasis on group or collective success.
As a result of the assembly line, western organization structures
evolved to reinforce the assembly line principles all the
way to the top of the organization. Today, marketing starts
the process. Marketing is followed by engineering, which is
followed by test, which is followed by manufacturing, and
so on. In western culture, "downstream" functions
get involved when their turn in the design-assembly sequence
arises.
The time pressures on development that began to surface in
the 1980s have caused a continual rethinking of the assembly
line as the optimal design-production method. For another
day, this is why the "team" concept evolved in western
culture in the last decade. Western companies simply cannot
do things completely sequentially and be successful. There
is no longer enough time to fix errors that get caught further
"down the pike" when the downstream professionals
first become critically involved. While 70+ years of success
using assembly line methods won't get thrown out on its ear
overnight, there is clearly a recognition that any one person
cannot possibly know everything that is necessary to successfully
design, test, produce, and launch a product. Teams with early
cross-functional involvement arose based on a real business
need. An individual cannot do it all alone. Errors that are
not caught early get more expensive with every passing day.
A well regarded example from the automotive industry (Toyota
vs. Ford) makes the point about Western vs. Eastern values
and implies that the "late" western values often
result in more stress and more visibility of issues to the
customer and marketplace in general.
[Source: "Study of Japanese Automotive Manufacturers
vs Ford Motor Company", Donald Clausing, Massachusetts
Institute of Technology, 1991.]

Design Review Information Center
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