RESOURCES

GGI in the News
Reading Rooms
Press Releases
GGI Webinars
Primary Research
Research Product Development Conference Seminar
GGI Podcasts
GGI Summits

PUBLICATIONS

Complimentary
Publications
GGI Rnews

GENERAL INFORMATION

Book Library
Calendar
Bibliography

SOCIAL MEDIA

Driving Product Development™

GGI Blog Signup
GGI Blog Home

Tangible Innovation!™

GGI Blog Sign-Up
GGI Blog Home

Follow Us on Twitter

Twitter

ARCHIVES

Tangible Innovation Archive
Rapid News
Gateways
GGI Summits

CLIENT SERVICES

Private Research
Secure Access Area

Sitemap
 

Q30 - The Best Of The Best: The Customer Service Honor Roll

Machine Design, Penton Publishing, Cleveland, Ohio, USA
November22, 2006 -- Pages 78-82

This article celebrates extraordinary customer service efforts by the personnel of RAF Automation and MicroMo Electronics. Every year a panel of Machine Design judges chooses among multiple nominees to select the most customer-friendly companies. Whether a buyer orders standard off-the-shelf parts or custom goods, they want the same kind of attention to their needs, explains Bradford L. Goldense, CEO of Goldense Group, Inc., and a panel judge. The article notes that when Solon, Ohio-based RAF Automation got a weekend call from a customer, it proved itself to be a "start-to-finish" distributor, working to solve the problem. A customer service representative from MicroMo of Clearwater, Florida, was able to help a customer maintain its project schedule by scouring MicroMo's inventory of off-the-shelf gearmotors after determining that the custom part the customer needed would take several weeks to manufacture and deliver. The article lists the top 16 companies nominated for the award and discusses the traits that distinguish these companies from their competition.

Download this complimentary paper.



You may also be interested in purchasing educational materials from The Wisdom iStore.



Home | Profile | Experience | Trademarks | Gateways to Knowledge® | Design Reviews | Products | iStore | Contact Us

Sitemap

Goldense Group, Inc. [GGI]
1346 South Street, Needham, MA 02492

P.O. Box 350, Dedham, MA 02027-0350
Phone: (781) 444-5400   Fax: (781) 444-5475

Privacy Statement

Copyright © 1996-2017 __ Goldense Group, Inc. __ All Rights Reserved.